What is keeping your employees from becoming fully engaged in the pursuit of excellence in your company?  How do your employees view your company, their boss and their overall work environment?  We facilitate confidential employee opinion surveys that provide you with honest feedback so you know exactly what to do to efficiently and effectively connect with your employees.

The objective of an employee opinion survey is to increase the level of employee engagement in the company, moving from an attitude of compliance to one of commitment. Business research shows, and our experience confirms, that financial performance is best in companies where morale is high and where employees are truly engaged in business.

Before conducting a survey, senior management may feel they know their employee’s attitudes, and that they are conducting the survey for the benefit of employees to open communications. After the results are in however, these same managers often discover they have gained valuable insights that help them address operational issues and employee relations concerns.

What exactly do we do?  To give you an idea, a typical employee survey process is based on the following steps:

• Determine objectives of the survey process and design the content of the survey.
• Decide on structure for reporting results — by department, supervisor, geographical location, demographic groups, or other relevant grouping.
• Administer survey to employees by paper-and-pencil or via the Internet.
• Receive employee feedback that comes directly to the Centre Group
• Prepare preliminary survey report that includes statistical data and write-in comments.
• Conduct follow-up validation interviews or focus groups to gain additional insights on specific issues raised in the survey.
• Deliver final report summarizing the survey and interpretation of the results, conclusions, recommendations.
• Meet with senior leadership team to present survey findings and engage in formulating an action plan.
• Assist with survey feedback to all employees, including drafting written communications to employees and facilitating group meetings to present the survey results.

When done the right way, surveys yield valuable insights to employee perceptions about ways to improve your workplace.  Senior management’s commitment to listening and taking appropriate action in response to employee feedback is essential to the success of the survey process.  The Centre Group is ready to help you do it the right way.